TOP 10 Industries that Can Benefit From RPA

6 min read

RPA has evolved as a game-changing technology that is assisting enterprises across sectors in automating repetitive and regular processes traditionally handled by people. Deploying software ‘robots’ or virtual workers unleashes unseen levels of efficiency while minimizing errors. In this post, let’s check out the TOP 10 sectors that are ripe for massive transformation through the adoption of RPA!

Healthcare Industry and RPA

On a daily basis, the healthcare sector deals with massive amounts of paperwork and administrative chores. The appearance of RPA has changed the game by automating backend activities like patient admission, insurance verification, claims processing, and medical coding. As a result, healthcare businesses can reduce turnaround time, increase accuracy, and ensure compliance.

RPA adoption in healthcare is also streamlining appointment scheduling, medical transcription, and report generation. Then healthcare workers can spend more time on their patients to improve engagement and care. According to studies, implementing RPA in healthcare can increase operational efficiency by up to 45%.

RPA in the IT Industry

The IT sector performs several repetitive backend jobs to support its services and operations. Manual operations such as ticket management, software testing, and infrastructure monitoring waste time and reduce productivity while RPA has shown to be quite advantageous to them by automating such regular tasks.

Leading IT companies use software robots to automate routine operations such as monitoring logs and metrics, assigning and tracking bugs, certifying code deployments, and managing software licenses and subscriptions. Bots can also provide round-the-clock support at lower costs than human-powered models by addressing simple user requests without delays.

IT service providers have seen increased response while easily meeting service-level agreements by adopting RPA. The solution manages infrastructure modifications, audits access permissions, and ensures compliance requirements, all of which greatly increase operational efficiency. To continuously improve customer satisfaction and experience, automation optimizes different processes.

Banking & Financial Services Gain from RPA

Banking and financial industries have reaped enormous benefits from implementing robotic process automation technology. As industries that manage huge volumes of sensitive documentation and transactions every day, they are ripe for reaping the rewards of digitizing repetitive manual tasks. Previously, backend processes like account openings, payments, loans, and document management involved vast amounts of paperwork and data entry performed by employees. That is where RPA has streamlined operations exponentially by automating rule-based activities such as KYC checks, credit application processing, statement reconciliation, and fraud detection.

Some well-known financial institutions implementing RPA at scale now complete daily transactions 2-4 times faster than before with higher accuracy. It also strengthens regulatory compliance. Studies reveal that RPA boosts operational efficiency in banking by 30-35% on average by reducing errors, slashing costs, and empowering staff with time savings.

RPA for Insurance Companies

RPA has considerably improved wasteful operations in the insurance industry. Traditional operations include a large number of repetitive data chores in underwriting, claims management, and policy administration. Activities like data entry, verification of documents, and quoting consume the major share of agent time.

Implementing RPA allows the automation of such routine activities. Software robots can now independently handle core tasks involving premium computation, issuance of policies, assessment of claims, and more. This accelerates overall processing timelines by as much as 20%. Furthermore, automation ensures compliance with rigorous regulatory rules to avoid fines.

RPA enables insurance agents to engage in high-value client interactions by automating tedious duties. They may devote more time to addressing complicated issues and providing excellent service. During a disaster, the technology allows for continuous operation and speedier recovery procedures. As a consequence, policyholders benefit from faster responses, a more seamless experience, and high-quality services. Automation has definitely proven itself as a powerful facilitator of productivity for insurance companies all around the world.

Accounting Benefits from RPA Adoption

Accounting operations need a huge volume of paperwork, which includes invoicing, accounting, financial reporting, and audit preparation. Tasks like data entry, verification, invoice processing, and report generation are highly repetitive in nature. RPA has allowed leading accounting firms to automate such routine back-office tasks.

Accountants leverage the structured patterns in accounting work to configure software robots that can seamlessly handle standardized jobs. This eliminates repeated procedures from the workflows of human accountants. Bots guarantee that data entry is flawless and error-free, ensuring compliance with accounting requirements.

Areas like month-end closing, expense reporting, bookkeeping, and payroll have witnessed 30-40% spikes in productivity levels post-RPA implementation. Thanks to it, Accountants can devote more time to value-added services such as financial planning and advising services because all data processing is now digital, and automation leads to better decision-making.

Automating HR Operations

Automating HR functions for better efficiency resources divisions have to manage tremendous paperwork for traditionally tedious jobs around recruitment, onboarding, payroll management, benefits allocation, etc. Software robots now seamlessly perform activities like tracking applicants, screening resumes, generating offer letters, and managing payroll leaves. This has freed human resources teams to focus on more strategic work.

RPA handles mundane paperwork about attendance tracking, time-keeping, and leave approvals immaculately. Leading businesses worldwide have gained 20-30% efficiencies by reallocating transactional HR tasks to bots. Reduction in processing errors enhances employee experiences tremendously. HR staff can now offer need-based customized solutions through their additional bandwidth.

Real Estate Industry Adopts RPA

Real estate relies heavily on manual documentation for contract vetting, property searches, and deal paperwork. RPA has allowed digital workflows for title verification, document e-signing, and lead management. It can benefit property brokers heavily through optimized workflows and faster approvals.

RPA bots now seamlessly manage open house bookings, MLS listings, broker CRM integration, rental queries, and landlord-tenant engagements. Providing these self-service options on demand boosts client happiness. Predictive maintenance, automated rent collection, and simplified CAPEX planning all help facility directors improve their operations. Overall, intelligent process innovations have increased income by 10-15% for real estate organizations.

Manufacturing Sector Leverages RPA

Mass paper consumption in manufacturing for procurement, inventory updates, quality checks, shipping proofs, etc. presented massive operational inefficiencies. RPA centralized these discrete tasks onto interactive dashboard workflows.

Purchase orders, shipping notifications, production schedules, RFQ validations, stock replenishment, and equipment maintenance are now digitally streamlined. This allowed optimization of plant floor operations, elimination of unplanned downtime, and up to 25% increase in asset productivity. Using intuitive ERP enhancements, lean manufacturing principles can be achieved.

Optimizing E-commerce Operations

On a worldwide basis, the e-commerce business is expanding at an exponential rate. Online businesses might manage enormous numbers of every day orders while offering an exceptional customer experience. RPA is extremely useful for automating workflows for order processing, inventory changes, shipping tracking, and returns/refunds.

Software robots can efficiently handle routine jobs like product recommendation emails, order collations, billing customs paperwork, and multi-channel delivery status updates. This allows seamless scaling of operations according to demand surges. Bots also address simple customer inquiries without manual intervention.

E-commerce behemoths have seen a 40% increase in daily order volumes as a result of automating repetitious frontend and backend procedures. Employees can now concentrate on innovation, while consumers benefit from rapid order delivery and service. Overall, RPA enhances online shopping convenience.

Logistics & Transportation Gains

Logistics involves immense paperwork for dispatch planning, fleet routing, interactive geo-tracking, document sanctity, and payment finalization. Earlier, such functions caused delays due to manual oversight. RPA transformed these fragmented workflows into cohesive digital pipelines.

Automated job dispatch, transport prospecting, shipment status intimation, toll/parking receipts processing, and vendor reimbursements enable 15-25% time savings. Bots further leverage mapping APIs and predictive demand analysis for optimized fleet loading, less empty running, and punctual deliveries.

RPA streamlines coordination between drivers, warehouses, transport management systems, and clients. This elevates the client delight quotient through real-time delivery commitment adherence. A flawless track and trace facility further strengthens customer relationships. Overall, RPA boosts logistics performance and value delivery remarkably.


By performing their repetitive manual activities, RPA helps firms in various industries, including healthcare, banking, insurance, utilities, etc., increase production dramatically. Expect RPA to fundamentally change operations and unleash hitherto unattainable levels of efficiency in the upcoming years as RPA use cases multiply. Try Octoparse RPA now, and employ your first ‘robotic worker’!

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